Our Privacy Policy explains how we safeguard your information while delivering exceptional service. Last updated: October 26, 2024. Effective immediately.
Information We Collect
Information You Provide
Personal details you share with us including your name, email address, phone number, and mailing address to facilitate our services.
Automatically Collected
Technical data such as IP address, device type, browser information, operating system details, and usage patterns to optimize your experience.
Cookies & Tracking
We use Google Analytics and tracking pixels for marketing campaigns to understand how our services are used and improve them.
Message Content
We don't store message content but maintain metadata logs for service quality assurance and compliance purposes.
HOW WE USE YOUR INFORMATION
Service Improvement
We personalize your experience and address technical issues to ensure our services meet your needs effectively.
Communication
We send service-related messages and respond to your inquiries to keep you informed about important updates.
Marketing
With your consent, we send promotional offers and product updates that may interest you based on your preferences.
Compliance & Security
We fulfill legal obligations, verify identity for A2P compliance, and implement fraud prevention measures to protect our services.
Information Sharing and Disclosure
Service Providers
We share data with trusted partners like SMS aggregators, analytics providers, and data storage services to deliver our services.
Legal Requirements
We comply with valid legal processes including subpoenas and court orders when required by law.
Content-Based Sharing
We only share your information with third parties when you've given explicit permission.
Business Transfers
Your information may be transferred as part of a merger, acquisition, or sale of company assets.
DATA SECURITY
Security Measures
We implement industry-standard encryption, firewalls, and access controls to protect your personal information.
Third-Party Security
We require all service providers to maintain stringent security standards that align with industry best practices.
Data Retention
We retain your information only for the period necessary to fulfill our services and comply with legal obligations.
Incident Response
We maintain robust procedures to address data breaches, with ISO 27001 certification in progress for Q4 2024.
your privacy rights
Access & Control
Request access to your personal information
Correction & Deletion
Update inaccurate information or request removal
Marketing Preferences
Opt-out of promotional communications
Regional Rights
CCPA rights for California residents and GDPR rights for EU residents
We respect your right to control your personal information. You can exercise these rights at any time by contacting our privacy team through the channels listed in the Contact Us section.
a2p compliance
Regulatory Compliance
We adhere to TCPA and CTIA guidelines for all application-to-person messaging.
Consent Management
We obtain and maintain records of your consent for marketing communications.
Opt-Out Options
Reply with STOP, UNSUBSCRIBE, or END to opt out of future messages at any time.
Sender Verification
We comply with carrier registration requirements for sender identification.
